Order & Returns Policy
Returning a new product in its original packaging is easy! Simply email us, and we’ll provide you with the return address.
If your item is new but the packaging is opened, or if it’s used or defective, don’t worry—we’re still here to help. Please contact us first to get approval for your return at: team@shmaplex.com
Standard Return Policy
We offer a refund on all new and unused products within 7 days of delivery. Returning a product in its original packaging is typically straightforward. Just email us, and we’ll guide you through the return process.
For items that are opened, used, or defective, please reach out for return approval first at team@shmaplex.com. In very rare cases, a 15% restocking fee may apply for returns that require exceptional handling. Please note that the original shipping cost is non-refundable.
We understand that life happens, and if you’re outside the 7-day return window, we still encourage you to contact us. Let us find a solution that works for you!
Claims for Damaged Packages
If your order arrives damaged due to shipping, contact us immediately. Customers with damaged packages can file a claim directly with us. In most cases, we may request that the damaged items be sent back to us for verification. We may also ask for photos of the damaged items for inspection purposes to help us process your claim more effectively.
Claims for Lost Packages
If you haven’t received your order and suspect it might be lost, please contact us. All packages shipped by Shmaplex are insured for 100% of their value. If your package is confirmed lost, we’ll either replace it or issue a full refund.
Please Note: Shmaplex is not responsible for return shipping fees or any charges related to sending items back.
Returns Instructions
Additional Notes
For more help please contact: team@shmaplex.com. You will receive a reply within 24 working hours.
Additionally, reach us via:
Instagram - @shma.plex
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