Shmaplex Repair Service 🛠️
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Shmaplex Repair Service 🛠️

by SHMAPLEX

App Exclusive ₩25,000
Express South Korea Shipping
Out of Stock
Product Details

Is your fingerboard in need of some TLC? Enter the Shmaplex Repair Service – your one-stop solution for reviving your trusty deck, trucks, and wheels. 🛠️

Important Notes:

  • Decks: Unfortunately, cracked decks are beyond repair and must be replaced.
  • Wheels: Limited edition or hard-to-find wheels may be irreplaceable.
  • Trucks: If any truck parts are missing, we'll have to charge for the full truck cost.

Minor Repairs Included:

  • Missing bolts or screws
  • Stripped baseplates
  • Broken hangers
  • Wheels that don't spin
  • Replace grip tape

Elevate your fingerboarding experience with the Shmaplex Assembly Service! When you're all about that ready-to-ride life, our assembly service becomes your perfect sidekick. We take care of the nitty-gritty – mounting your trucks, dialing in wheel tightness, and giving your grip tape a clean, precision trim.

Opt for the Shmaplex Repair Service, and get ready to roll without the fuss! 🛹

Product FAQs

No FAQs available for this product.

Shipping & Returns

Shipping Policy

 

Shmaplex is committed to delivering your order as quickly and safely as possible. Please check the details below for more information on shipping.

Note: Delivery is not available on weekends and holidays.

Shipping company

We are using the following delivery company, and you can check the delivery status through the waybill number after delivery.

Post office courier, FedEx (scheduled) or DHL Worldwide Express (scheduled)



Confirm Signature

If you have ordered more than $400 (USD) for safe delivery of your valuable item, you will need to sign and confirm receipt of the item. If the customer wishes, they can exclude signature verification when they receive the item. Please refer to the following for details.

Note: Signatures are always required if HazMat products are included or if payment is made via PayPal ($750 (USD) or.


Delivery Period

Same-day delivery when orders are completed before 2 p.m. (KST/Korea Standard Time)

Domestic (Korea) delivery of goods in stock takes 5-7 business days (excluding weekends and holidays).

International shipping may take up to 2 weeks depending on the delivery location. The exact delivery period will be provided upon completion of your order.

However, please understand that delivery may take longer due to weekends and holidays, soaring orders, natural disasters, customs clearance, and other unavoidable circumstances.


Delivery Expectations & Tracking Information


Estimated Delivery Date

Please understand that the delivery period is only available on the estimated delivery date and may vary due to the carrier's circumstances. We are processing all orders as quickly as possible, but the exact delivery date after shipment can be further confirmed through the carrier.

Post Office

Shmaplex uses post office services for domestic delivery, and for more information on post office delivery standards, please visit the post office website (https://www.epost.go.kr/) .

For more information on other countries, shipping-specific mail, customs clearance, delivery tracking, and terms and conditions, please visit the post office EMS site at http://ems.epost.go.kr or contact the post office call center at 1588 1300.

Tracking Delivery
Most of the products are delivered within the period indicated above, but please note that it may take up to 60 days due to natural disasters, customs clearance, or other unpredictable circumstances. The indicated delivery period is not a definite or guaranteed period.

If it is shipped domestically via regular delivery and post office delivery, you can track the status of the shipment on the Shmaplex website and on the post office website.


Customs Clearance

Shipping charges apply only to shipping to or from the country of delivery. All other duties, taxes and charges that may be imposed shall be borne by the Recipient.

For more information on customs clearance inquiries and payment, please visit the Post Office Customs Clearance Process Agency Payment/Inquiry page at https://ems.epost.go.kr/front.EmsCustomsPrcInfo.postal) .


More Information

The HS (International Unified Commodity Classification System) code, an industrial classification system, is commonly used throughout the commodity export process and is a standardized numerical system that classifies traded products. Customs authorities around the world identify products to set tariffs and taxes and use them for statistical collection. Used by customs authorities around the world. More information on this can be found at trade.gov and the appropriate product HS code can be found on the website below.

For the most detailed information on HS codes applied to the Republic of Korea, please refer to the Customs Law Information Portal (https://unipass.customs.go.kr/clip/index.do) ), and you can also simply search for HS codes on the post office website.

Refund Policy

Returning a brand new item, in its original packaging is easy!

Please just email us and we'll provide an address that you can return the item to.


Is the item new, but the packaging opened? Is the item used or defective?

We are still happy to help you, just contact us first for a return authorization.
team@shmaplex.com

Standard Return Policy

We will accept any New and Unused product for refund within 7 days from delivery date. In very rare circumstances we reserve the right to charge a restocking fee of 15% on returned merchandise that requires an exceptional amount of labor to process. Original shipping cost will not be refunded.

We also understand that life happens. In the case where you are not within the 7-day time frame, please give us the opportunity to provide a solution specifically for you.

Damaged Package Claims

If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. We will most likely request that the damaged product(s) be shipped back to us for verification. Shmaplex may also require that photos be taken of the damaged packages and or parts for inspection purposes. Photos of damaged goods will help us expedite the process and provide a better resolution.

Lost Package Claims

If you have not received your order, and feel your package may be lost, please contact us. All packages shipped by Shmaplex are insured for 100% of the package's value. If your package is in fact lost, we will either replace the package or offer you a refund for the full amount of the order.

NOTE: Shmaplex is not responsible for return shipping, nor any fees associated with return shipping.


Please take a moment to read our Terms and Conditions below.

  • Shmaplex services international and domestic customers.
  • Do not accept returns of products containing fuel, lithium polymer batteries or other hazardous materials.
  • All items should be packed to assure no damage is incurred during shipping. Shmaplex is not responsible for damage incurred during the shipping process, nor for packages shipped to, but not received by Shmaplex (lost in transit). Please insure packages and avoid shipping methods of carriers that do not provide tracking.
  • Warranty only applies as described by the product manufacturer and on products accompanied by a dated proof of purchase.
  • Warranty service or replacement decisions are at the sole discretion of Shmaplex.
  • Collateral damage is NOT covered by manufacturer's warranty.
  • When applicable, the customer is responsible for all brokerage fees, duties and taxes associated with the service and shipment of product.

 

How To Return Merchandise To Shmaplex:

Email one of our helpful Customer Service Representatives. If you are contacting Shmaplex by email, please include your Order Number, the part numbers and quantities you would like to return, a brief explanation of why you are returning the item(s), and your preferred method of reimbursement.

•  Once your return has been approved, we will send you a copy of the Return Information Form, which will include the RMA (Return Merchandise Authorization) number. Please print this form and include it with your returned merchandise.

•  For your convenience, the shipping address is included on the Return Information Form. Please cut out the address and attach it to the package.

•  While packing the merchandise to return to Shmaplex, please use packing fillers inside the box to protect the items from damage during shipping.

•  Please insure any packages being returned to Shmaplex. In the event that the package becomes lost or damaged, the carrier will reimburse you for the merchandise. Shmaplex is not responsible for returned merchandise that is lost or damaged in transit.

 •  A notification will be sent to the email address listed on your Shmaplex account when the refund has been applied. Please note: This may take 1-3 business days after the package has been received. 

Additional notes:

•  If you choose to refuse your package upon delivery, once we receive the package back to our store, we will refund your order minus the original shipping charge and the return shipping charge associated with your package. We receive the return shipping charge from the carrier once the package has been returned to us.

•  For packages that arrived damaged, Shmaplex may require photos of the package (and parts) for inspection purposes. These pictures will help expedite our internal process and provide a faster resolution.

•  Discounts applied to an order, such as coupon codes, will be divided evenly amongst any returned merchant Shmaplex lists the discounted price, along with the normal price, on the order invoice you receive from us. If you have any questions about the discounted price and how it's applied, please call Customer Service; we will be glad to help!

Defective Merchandise Return Policy

If you receive an item that is defective please contact Customer Service immediately by email. Most Manufacturers allow us to process Warranties in-house. In some situations, the manufacturer or supplier may prefer to handle the issue directly. If the manufacturer does not handle your claim to your satisfaction, please contact us and we will be happy to assist you.

Please note: We reserve the right to refuse any merchandise that is found to be free of defects.