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by BLCNYLTD
Introducing the RIP ENJOI fingerboard deck, a tribute to the iconic skateboarding brand Enjoi. Crafted from AAA grade Canadian Maple, this deck boasts superior durability and performance for your fingerboarding sessions. The Real Wear graphic pays homage to the classic Enjoi spectrum decks, featuring vibrant rainbow letters spelling out BLCNI. Each deck comes complete with The Secret Tape, foam grip, and stickers, ensuring a hassle-free setup. Customize your deck further by requesting a specific shape in the notes section. Handmade to order, the RIP ENJOI deck combines nostalgic charm with modern functionality, making it a must-have for enthusiasts and collectors alike.
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Shmaplex is committed to delivering your order as quickly and safely as possible. Please check the details below for more information on shipping.
Note: Delivery is not available on weekends and holidays.
Returning a brand new item, in its original packaging is easy!
Please just email us and we'll provide an address that you can return the item to.
Is the item new, but the packaging opened? Is the item used or defective?
We are still happy to help you, just contact us first for a return authorization.
team@shmaplex.com
Standard Return Policy
We will accept any New and Unused product for refund within 7 days from delivery date. In very rare circumstances we reserve the right to charge a restocking fee of 15% on returned merchandise that requires an exceptional amount of labor to process. Original shipping cost will not be refunded.
We also understand that life happens. In the case where you are not within the 7-day time frame, please give us the opportunity to provide a solution specifically for you.
Damaged Package Claims
If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. We will most likely request that the damaged product(s) be shipped back to us for verification. Shmaplex may also require that photos be taken of the damaged packages and or parts for inspection purposes. Photos of damaged goods will help us expedite the process and provide a better resolution.
Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us. All packages shipped by Shmaplex are insured for 100% of the package's value. If your package is in fact lost, we will either replace the package or offer you a refund for the full amount of the order.
NOTE: Shmaplex is not responsible for return shipping, nor any fees associated with return shipping.
Please take a moment to read our Terms and Conditions below.
How To Return Merchandise To Shmaplex:
Email one of our helpful Customer Service Representatives. If you are contacting Shmaplex by email, please include your Order Number, the part numbers and quantities you would like to return, a brief explanation of why you are returning the item(s), and your preferred method of reimbursement.
• Once your return has been approved, we will send you a copy of the Return Information Form, which will include the RMA (Return Merchandise Authorization) number. Please print this form and include it with your returned merchandise.
• For your convenience, the shipping address is included on the Return Information Form. Please cut out the address and attach it to the package.
• While packing the merchandise to return to Shmaplex, please use packing fillers inside the box to protect the items from damage during shipping.
• Please insure any packages being returned to Shmaplex. In the event that the package becomes lost or damaged, the carrier will reimburse you for the merchandise. Shmaplex is not responsible for returned merchandise that is lost or damaged in transit.
• A notification will be sent to the email address listed on your Shmaplex account when the refund has been applied. Please note: This may take 1-3 business days after the package has been received.
Additional notes:
• If you choose to refuse your package upon delivery, once we receive the package back to our store, we will refund your order minus the original shipping charge and the return shipping charge associated with your package. We receive the return shipping charge from the carrier once the package has been returned to us.
• For packages that arrived damaged, Shmaplex may require photos of the package (and parts) for inspection purposes. These pictures will help expedite our internal process and provide a faster resolution.
• Discounts applied to an order, such as coupon codes, will be divided evenly amongst any returned merchant Shmaplex lists the discounted price, along with the normal price, on the order invoice you receive from us. If you have any questions about the discounted price and how it's applied, please call Customer Service; we will be glad to help!
Defective Merchandise Return Policy
If you receive an item that is defective please contact Customer Service immediately by email. Most Manufacturers allow us to process Warranties in-house. In some situations, the manufacturer or supplier may prefer to handle the issue directly. If the manufacturer does not handle your claim to your satisfaction, please contact us and we will be happy to assist you.
Please note: We reserve the right to refuse any merchandise that is found to be free of defects.
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